A device with a camera
Phone, tablet or computer with a microphone.
How It Works
From Symptoms to Treatment in Three Steps
Most patients finish their visit in under 20 minutes. Here is everything that happens along the way.
The short version
Three steps to care
Step 1: Tell us how you feel
Create a free account, describe your symptoms, and add your insurance if you have it.
Step 2: Meet your doctor
Join a secure video call with a licensed physician, now or at a time that suits you.
Step 3: Get your care plan
Receive your visit notes and, when appropriate, prescriptions sent to your pharmacy.
The full journey
Every step, in detail
What happens from the moment you sign up to your follow-up.
Step 1: Create your account
Sign up in about two minutes with your name, date of birth and contact details. Add family members later.
Step 2: Select the care you need
Choose urgent care, mental health, chronic care, pediatrics or one of our specialty services.
Step 3: Describe your symptoms
A short guided questionnaire helps your clinician understand what is going on before the call.
Step 4: Choose an appointment
See a doctor on demand or book a time that fits your day. Pick a specific clinician if you prefer.
Step 5: Join your video visit
Connect from your phone, tablet or computer. No downloads are needed in a modern browser.
Step 6: Receive your visit notes
A written summary with next steps appears in your account shortly after the visit ends.
Step 7: Prescriptions, if appropriate
When your clinician decides medication is right for you, it is sent to the pharmacy you choose.
Step 8: Follow-up care
Message your care team with questions and book a follow-up when your plan calls for one.
Inside the app
Everything in one place
Vitals, live visits and prescriptions — shown here with demo data.
Your visit is confirmed, MiaToday, 10:30 AM · Dr. Ellis
- Heart rate72
- Oxygen98%
- Temp98.6
- Sleep7h
- 4 min wait
- 120/80 BP
- Follow-up: Fri
- 2 active Rx
Get the App
Book visits, message your care team, and track prescriptions in a few taps.
LiveCare Score
- 18 min visit
- Notes ready
- Dr. R. Ellis
- Family med
SentPrescription
- Amoxicillin
- 500 mg
- Ready 2 PM
- Local pharmacy
Before your visit
What you’ll need
A stable connection
Wi-Fi or a reliable mobile data signal.
A quiet, private space
Somewhere well lit where you can talk freely.
Your health details
A list of medications, allergies and symptoms.
FAQ
Questions about visits
Can’t find your answer? Our care team responds within an hour.
What conditions can be treated online?
Clinicians on platforms like this commonly help with colds, flu, sinus symptoms, allergies, skin concerns, urinary symptoms, anxiety, low mood and ongoing conditions such as high blood pressure. If your clinician decides you need in-person care, they will tell you and help you find it.
What do I need for a video visit?
A smartphone, tablet or computer with a camera, a microphone and a stable internet connection. Find a quiet, well-lit spot and have a list of your current medications ready.
How does appointment booking work?
Choose the type of care you need, pick a clinician and a time, add your details and confirm. You can also join the on-demand queue to see the next available clinician.
Can I choose my doctor?
Yes. Browse clinician profiles, read about their experience and book directly with the person you prefer, subject to their availability.
Can I receive follow-up care?
Yes. Your visit summary includes next steps, and you can message your care team or book a follow-up visit from your account.
What happens if I need in-person care?
Some concerns need a physical exam, tests or imaging. Your clinician will explain why and suggest suitable next steps. For emergencies, contact your local emergency services.