Good to know before you visit
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Getting started
What happens at the free first visit?
You'll meet a care coordinator for about 20 minutes to talk about what's going on and what you'd like to change. There's no pressure to sign up, and you'll leave with a few suggestions either way.
Do I need a doctor's referral?
No referral is needed. If your doctor has recommended therapy or a specific program, feel free to bring any notes along.
How are practitioners matched to me?
After your first visit, our care coordinator suggests practitioners based on your goals, schedule and preferences. You can ask to change at any time.
Membership & billing
Can I use my health insurance?
Many of our therapy sessions qualify for out-of-network reimbursement. We provide itemised receipts you can submit to your insurer.
How do I pause or cancel my membership?
You can pause for up to three months or cancel anytime from your member account, or just let our front desk know.
Do you offer gift cards or corporate wellbeing?
Yes — gift cards are available at the front desk, and we run workplace wellbeing sessions for teams. Get in touch to find out more.
Sessions & classes
I've never done yoga. Is that okay?
Absolutely. Our beginner and restorative classes are designed for people starting from scratch, and teachers offer options for every pose.
Can I join sessions online?
Yes. Therapy, coaching and many classes are available by secure video call, and you can switch between studio and online whenever you like.
What should I bring to my first class?
Comfortable clothes and a water bottle. Mats, blocks, bolsters and blankets are all provided in the studio.
Care & safety
Is Wellness right for a mental health crisis?
We offer ongoing support, not emergency care. If you're in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line right away.
Is what I share kept confidential?
Yes. Your information is kept private and only shared between your Wellness practitioners with your consent. Read our privacy policy for details.
Ready to feel a little more like yourself?
Book a relaxed, free 20-minute conversation in the studio or by video. No pressure, just a few helpful next steps.